11th Hour - Business Services


	American Society of Appraisers "Just a few lines to thank you for your outstanding service in producing the binders for our annual conference in Orlando. We originally started out with 500 -2.5" binders with 450 pages and ended up with 3" binders with over 900 pages. Your were able to meet the same deadline and delivered them to the hotel on time. Our conference was a tremendous success thanks to you, Gary I couldn't have done it without you." Sylvia Wade Olson Conference Coordinator Peabody Orlando "In September 2001, we made the decision to make a major change in our Executive Business Center operation. After utilizing another major corporation for the previous 10 years we decided that it was necessary for us to find a company that showed us they could operate a "state of the art" business center and bring to it the professionalism and guest services this hotel is famous for. To get that done we chose the team from 11th Hour. They not only met our expectations but have far exceeded them in every area. We are extremely pleased with the choice we made two years ago. " Marshall Kelberman Rooms Director Walt Disney World Swan and Dolphin Hotels "I just wanted to let you know that at the Swan Hotel, we have been receiving some very good Business Center related comment cards. These comments have been about how friendly the staff is etc. It's always nice to hear good feeback from our guests. " Matt Boris Front Office Manager Walt Disney World Swan and Dolphin Hotel "The staff and management of 11th Hour Business Centers has been nothing but outstanding. We replaced our other long-term vendor in March 2002 and have never looked back. Michelle, the account representative assigned to us works closely with our sales and convention staff to assure meeting planners and convention guests are having all their rental and pre-conference printing needs met. Thao and her great staff handle all the day to day activities in our business center, which is available for use 24 hours a day 365 days a year. " Bob Nicoli Director of Convention and Conference Services Echevarria & Associates, P.A. "Many vendors claim to “add value” to their client’s organization, but 11th Hour has backed up that claim with real hard-dollar savings as well as increased quality and efficiency. Our previous vendor staffed our mail/copy center with 10 full-time employees and had numerous performance issues and service shortfalls .... 11th Hour has staffed with only 5 associates and a manager. However, because of the caliber of those individuals and the systems and processes they have introduced, we have received excellent service with minimal errors. The savings we have realized is not only due to the reduced head count, but also due to the diligent efforts of our site manager. Overall, I can say with great confidence that the decision to bring 11th Hour on board was one of the best decisions of my career! " Jan Duke Firm Administrator Walt Disney World Swan and Dolphin Hotel "The 11th Hour Business Center staff has been doing a phenomenal job at last-minute requests as well as onsite service. I've recently had two groups that were in need of business equipment immediately, and I have to say that Michelle and Thao resolved the situation within a matter of minutes. They've really come through for me and our clients are very appreciative of this kind of service." Miguelina Urena Convention Service Manager Meeting Expectations "Meeting Expectations has been working with Brannon Wright, owner of 11th Hour, since 1996. Since 11th Hour formed, we have worked with their team in facilities across the country to ensure quality, consistency and timely servie for our clients. The 11th Hour staff is dependable and work diligently to complete projects. ...If you have any questions regarding their customer service and output quality, plese do not hesitate to contact me at 404-760-4232." Lisa Burton Senior Conference Manager Gases and Welding Distributors Association "On behalf of the Gases and Welding Distributors Association and Fernley & Fernley, I appreciate the excellent care and service you and your superb staff provided to us during last month's Annual Convention at the Walt Disney World Swan and Dolphin Hotel.... We also wanted to recognize the other cast members that left an impact on our staff and attendees. Please recognize.....Raychel St. Cyr and Cedric Richardson from your business center for their exceptional performance. Your staff truly went above and beyond our expectations during our entire annual convention. " Jaime Lloyd Conference Director Packaging Strategies "We chose 11th Hour to produce 340 conference proceeding binders for our Stand-Up Pouches conference held at the Renaissance Orlando Resort. I look forward to working with 11th Hour again when we return to Orlando. Your company provides first-rate service at an extremely reasonable price." Karen Close Conference Manager